FAQ | Montara | The Dog House

FAQ'S

What are the hours of operation?

Our business hours are 8am-4pm Monday-Friday, however we care for our boarding dogs 7 days a week 24 hours a day.
What vaccinations do you require?

We require Rabies, Bordetella and DHPP vaccinations for all dogs
What are your pick up and drop off hours?

Boarding pick up and drop off hours are 8am-3:30pm 7 days a week. Please schedule your pick up and drop off window ahead of time so we can have staff ready for hand off.   Daycare drop off is between 8-9am and pick up is between 2:30-3:30pm. We ask that you pick a consistent pick up and drop off time for your days.
What do I need to bring for my boarding stay?

Items to pack: Food + feeding instructions (please include 1 extra day of food in case of emergency) Supplements and/or medications, clearly labeled Please send dog with a flat collar and identification tags Optional items: Long lasting treats, 1-2 toys, blanket or bed Please no crates, we will provide all crates for sleeping
What is your billing and payment process?

The Dog House invoices using Quickbooks online. You will receive your bill via email and payment can be made online using a credit card, ACH or Apple Pay. Daycare is invoiced on the 25th of each month for payment on the 1st and boarding is invoiced on the day of pick up for immediate payment.
My dog is on specific medications, are you able to give those?

Yes! We are proud to employ professionals with veterinary experience who are qualified and experienced in oral and injectable medications.
My dog does not get along with other dogs, what activities will he be able to participate in?"

Not every dog gets along with all dogs - we completely understand! For dogs who prefer to play and relax on their own, we provide solo dog walks, supervised outdoor 1:1 off leash play sessions in one of our 4 fenced in play yards and 1:1 staff attention and time while staying on site with us!